OUR GUARANTEES
All orders within United States will be shipped free of charge.
We work with DHL to ensure that your order arrives quickly and securely.
You will receive a tracking number with which you can track your delivery at any time.
Do you have any questions? We are there for you every day of the week.
Your satisfaction is at the heart of our actions, and we do everything
we can to make your experience exceptional.
We are proud of the quality and craft of our jewellery. As a sign of our commitment, we offer a 60-day money-back guarantee on every purchase. If you are not fully satisfied, simply return your order within 60 days and you will receive a full refund. Your happiness is our priority!
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Trust of more than 10,000+ women
FAQ
Your happiness is close to our hearts. If your jewelry doesn’t fully meet your expectations, you can return it within 30 days of receiving it. Just send us an email – we will take care of the rest.
We're happy to help you with that. Just above the size selection on the product page, you will find our “Size Finder” that will help you determine the appropriate size.
If, contrary to expectations, the article does not fit perfectly, you can return it easily thanks to our 30-day money-back guarantee.
We made the payment easy and secure. You can pay with Amex, Visa, MasterCard, Apple Pay – or what suits you best.
Each piece of jewelry is made with precision and love. We use high-quality materials and pay attention to every detail to create timeless designs that last for many years. Each part is carefully inspected to ensure that it meets our high quality standards before it arrives at your place.
To keep your jewelry beautiful and radiant, please follow these tips:
Avoid contact with water, lotions and perfume
Keep your jewelry in a dry, cool place if you don't wear them
Use a soft cloth to gently clean your jewelry and preserve its shine
If you have any questions about jewelry care, feel free to contact you – I’m here for you!
Yeah, yeah! We are happy to offer free shipping within US for all orders. Once your jewelry has been shipped, you will receive a tracking number that will allow you to track the path to your front door.
As a family-run company, we are proud to have served over 10,000+ online customers in US – and we look forward to welcoming you soon!
We do everything we can to ensure your satisfaction and provide you with an unforgettable shopping experience.
Thank you for being part of this trip.
We are here for you! Whether you have questions about our jewelry or simply want help choosing your favorite piece – our team is happy to assist you every day of the week.
Our opening hours:
Mon – Fri: 9:00 – 17:00
Sat – Sun: 10:00 – 16:00
We aim to respond within 24 hours and always do our best to get back to you as quickly as possible.
📧 Email: support@olivia-hayes.com
Packed by hand. Sent with heart.
FREE SHIPPING
We strive to offer our customers maximum convenience and offer free shipping throughout United States!
60-DAY MONEY-BACK GUARANTEE
At Olivia Hayes, you have a 60-day return policy. This gives you plenty of time to return the item if you are not satisfied.
Waterproof & tarnish-resistant
Our jewelry is designed for everyday wear, made to last, to shine, and always there for you.