Terms and Conditions

Welcome to Olivia Hayes. These terms and conditions apply to all contracts with Olivia Hayes. By placing an order with Olivia Hayes, you agree to these terms and conditions. If you have any questions, please contact our customer service at support@olivia-hayes.com

Article 1 – Definitions

The following definitions apply in these terms and conditions:

Cancellation period: The period during which the consumer can exercise their right of cancellation.

Consumer: A natural person who is not acting in a commercial capacity and concludes a distance selling contract.

Day: Calendar day.

Fixed-term contract: A contract that runs for a specific period of time and relates to several products or services.

Durable medium: A medium that allows consumers or businesses to store information and retrieve it later without alteration.

Right of withdrawal: The consumer's right to cancel a distance selling contract within the withdrawal period.

Business: The natural or legal person who offers products or services via distance selling.

Distance selling contract: A contract that is concluded exclusively via means of distance communication.

Remote communication means: A means by which a contract is concluded without simultaneous physical presence.

General Terms and Conditions: The company's terms and conditions.

Article 2 – Identity of the Company

Name: Olivia Hayes
Customer Service Email: support@olivia-hayes.com.com

Article 3 – Scope

These terms and conditions apply to all offers from the company as well as to all distance selling contracts and orders between the company and consumers.

Before concluding a distance selling contract, the text of these terms and conditions will be made available to the consumer.

If specific product or service conditions apply in addition to these terms and conditions, they shall apply accordingly. In case of discrepancies, the consumer may invoke the more favorable provision.

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Any unclear or unregulated cases will be interpreted in accordance with these terms and conditions.

Article 4 – Offer and Delivery

All products offered by Olivia Hayes are subject to availability.

Orders are processed and shipped directly to the address provided by the customer at checkout.

Delivery times may vary depending on the destination and shipping method. Estimated delivery times are provided for guidance only and are not guaranteed.

Olivia Hayes is not responsible for delays caused by shipping carriers or unforeseen logistical issues.

Customers are responsible for ensuring that the shipping address provided is accurate and complete.

Article 5 – Conclusion of the Contract

The purchase agreement is concluded when the consumer accepts the offer and completes the checkout process.

Olivia Hayes reserves the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

The company takes appropriate measures to ensure secure electronic payment processing and data protection.

Article 6 – Right of Withdrawal

Customers may request to cancel an order within 30 days of receiving the product.

During the withdrawal period, the product must be handled with care and returned in its original condition whenever possible.

To initiate a return, the customer must contact our support team via email.

If the product is not returned within the specified timeframe, the purchase may be considered final.

Article 7 – Costs in Case of Cancellation

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds will be processed within 14 days after the returned item has been received and inspected.

Refunds will be issued using the original payment method whenever possible.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

Customized or personalized products
Perishable goods
Sealed products that have been opened for hygiene reasons
Digital products or downloadable content once accessed

Article 9 – Prices

All prices displayed on the website are listed in U.S. dollars (USD) unless otherwise stated.

Prices may change without prior notice.

Olivia Hayes reserves the right to correct pricing errors or inaccuracies at any time.

If a pricing error occurs, the customer will be notified and given the option to confirm or cancel the order.

Article 10 – Warranty

Olivia Hayes guarantees that products are delivered in accordance with the description provided on the website.

Customers must report any defective or damaged items within 30 days of receiving the order.

The warranty does not apply in cases of misuse, accidental damage, or unauthorized repair attempts.

Article 11 – Delivery

Products will be shipped to the delivery address provided during checkout.

If a product becomes unavailable after purchase, the customer will be notified and offered a refund or replacement.

In case of order cancellation due to unavailability, the purchase price will be refunded within 14 days.

Article 12 – Term and Termination of Contracts

Contracts with an indefinite duration may be terminated with reasonable notice.

Fixed-term agreements automatically end after the agreed period unless an extension is explicitly arranged.

Article 13 – Payment

All payments must be completed at the time of purchase using the available payment methods.

Customers must immediately report any incorrect billing information.

Failure to complete payment may result in order cancellation.

Article 14 – Complaints

Complaints regarding products or services must be submitted within 30 days of discovering the issue.

Olivia Hayes will respond to complaints within 2 business days whenever possible.

Article 15 – Disputes and Applicable Law

These terms and conditions are governed by the laws of the United States.

Any disputes arising from the use of this website or the purchase of products will be resolved in accordance with applicable U.S. law.

Customers may also seek resolution through consumer protection authorities or mediation services where applicable.