Privacy Policy

Information on the Collection of Personal Data and Contact Details of the Controller

1.1 Welcome and Introduction

Welcome to the website of Olivia Hayes. We appreciate your interest in our store. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website.

Personal data refers to any information that can be used to identify you directly or indirectly.

1.2 Data Controller

The data controller responsible for processing personal data on this website is:

Olivia Hayes
Email: support@olivia-hayes.com

The data controller is the individual or entity that determines the purposes and means of processing personal data.

1.3 Encryption to Protect Your Data

To protect your personal data and confidential information, our website uses SSL/TLS encryption. You can recognize an encrypted connection by the "https://" prefix and the padlock symbol in your browser’s address bar.

Data Collection When Visiting Our Website

If you use our website for informational purposes only, meaning you do not register or provide information directly, we automatically collect certain data that your browser sends to our server. These are known as server log files and may include:

Visited pages
Date and time of access
Amount of data transmitted
Referring website (referrer)
Browser type and version
Operating system used
IP address (possibly anonymized)

This data is collected to ensure the proper functioning, stability, and security of our website. It is not used to personally identify visitors.

Cookies

Our website uses cookies to improve your browsing experience and provide essential website functionality.

Cookies are small text files stored on your device that help websites remember information about your visit.

Some cookies are session cookies, which are deleted when you close your browser. Other cookies are persistent cookies, which remain stored on your device to recognize your browser on future visits.

Cookies may process information such as browser data, location data, or IP addresses.

You can configure your browser to notify you when cookies are set and decide whether to accept them individually. Disabling cookies may limit certain functionalities of our website.

Contact

When you contact us via email or contact form, we collect the personal data you provide, such as your name and email address.

This information is used solely for the purpose of responding to your inquiry and providing customer support.

Your data will be deleted after your request has been fully processed unless legal retention obligations apply.

Data Processing for Account Creation and Contract Execution

If you place an order or create an account, we collect personal data necessary to process your order and fulfill our contractual obligations. This may include:

Name
Billing address
Shipping address
Email address
Payment details

Your data will only be stored as long as necessary to fulfill the contract and comply with legal obligations.

Use of Your Data for Marketing

Newsletter Registration

If you subscribe to our newsletter, we will use your email address to send updates about promotions, products, and offers.

Subscription uses a double opt-in process, meaning you must confirm your email address through a verification link.

You may unsubscribe from the newsletter at any time using the unsubscribe link included in our emails or by contacting us.

Email Marketing for Existing Customers

If you have purchased from our store, we may send promotional emails about similar products. You may opt out of these communications at any time.

Data Processing for Orders

Transfer to Shipping Providers

To fulfill your order, we may share necessary information with shipping providers such as:

DHL
UPS
FedEx
USPS

This information is required for order processing and delivery.

Payment Processing

Payments are processed through secure payment providers such as:

PayPal
Credit card providers
Shopify Payments

Payment providers receive only the information necessary to complete the transaction.

Social Media Integration

Our website may include links to social media platforms such as:

Facebook
Instagram

These platforms may collect information according to their own privacy policies. We recommend reviewing their policies when interacting with social media features.

Online Marketing and Analytics Tools

We may use analytics and advertising tools to improve our website and marketing performance.

These may include services such as:

Google Ads
Google Analytics
Facebook Pixel

These tools help us understand user behavior, measure advertising effectiveness, and improve our services.

Retargeting and Remarketing

Our website may use remarketing technologies that allow us to display relevant advertisements to users who have previously visited our website.

This may include services such as:

Google Ads Remarketing
Facebook Retargeting

These services use cookies to deliver personalized advertising.

Your Rights

Depending on applicable laws, you may have the following rights regarding your personal data:

Right to access your stored personal data
Right to request correction of inaccurate data
Right to request deletion of your data
Right to restrict the processing of your data
Right to receive a copy of your data in a portable format
Right to object to the processing of your personal data

To exercise any of these rights, please contact us at support@olivia-hayes.com

Data Retention

Personal data will only be stored for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws.

Once retention periods expire, personal data will be securely deleted.