Shipping Policy
Shipping Costs and Delivery Times
All orders placed with Olivia Hayes are delivered directly to your home free of charge. There is no minimum order value required to qualify for free shipping.
Because our products are shipped directly from our international warehouse, delivery times may be slightly longer than standard domestic shipping.
Below you will find information about our order processing and delivery times.
Processing Time
After receiving your order, we require 1–3 business days to process it. This includes preparing your order, packaging the items, and performing a quality check to ensure the products meet our standards.
Orders placed during the week are typically processed within one business day.
Orders placed on Friday evenings or during the weekend may require additional processing time.
Delivery Time
Once your order has been processed and shipped, the estimated delivery time is 4–14 business days depending on your location and the shipping carrier.
Please note that delivery times may occasionally vary due to factors such as:
Shipping carrier delays
High seasonal demand
Customs processing
Unexpected logistical issues
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to track your package throughout the delivery process.
Contact
We aim to make the ordering and delivery process as smooth as possible. If you have any questions regarding your order or shipping, please contact our customer support team at: